Livin' Lite Forum

QuickSilver => QuickSilver Tent Campers => Topic started by: abodyjoe on January 06, 2017, 07:24:22 PM

Title: where to buy parts??
Post by: abodyjoe on January 06, 2017, 07:24:22 PM

  i'd like to buy an awning kit for my 2011 QS 8.1. where can i buy one?  can i buy them right from Livin lite?  or does it have to be a dealer?  closest dealer is 2 hours away which kinda sucks if i have to go that route..
Title: Re: where to buy parts??
Post by: rob on January 07, 2017, 08:07:25 AM
LL did sell directly to the public.  Not sure if they still do. 

I was saving for an awning, but in the end, I made my own.  When I purchased a pop-up shelter, it came with a wall.  I have sewn zipper to one end of the wall and added grommets to the other.

I will post pictures come camping season.  It is a little cold a snowy at the moment.
Title: Re: where to buy parts??
Post by: abodyjoe on January 07, 2017, 11:23:36 AM
i emailed LL through their site and haven't heard back..  talked to others that say its near impossible to get in touch with them.  i find that kinda curious. do you want to make money or not?

  i thought about making my own..     may come to that it looks..
Title: Re: where to buy parts??
Post by: chappy133 on January 07, 2017, 11:28:13 AM
We added a zipper, sorry I do not know the size, to an existing 12x12 tarp and it worked great.
Title: Re: where to buy parts??
Post by: djmiller on January 09, 2017, 10:01:32 AM
At one time we did sell directly but because of our dealer agreements we can no longer do so.
Most parts used in the construction of our units are not proprietary and can be purchased either from the manufacturer or possibly on-line. (amazon and such).  Sometimes you can just google the manufacturers PN.
Other items such as tents and such must be purchased from a dealer.  If you do not have a local dealer you can have them direct shipped to you.
Title: Re: where to buy parts??
Post by: ALF on January 09, 2017, 04:35:51 PM
I bought an awning from Prosser RV. Very helpful, and shipping costs were fair.

http://www.prosserrv.com/rvs-trailers-motorhomes-dealership-parts-department-sturtevant-racine-kenosha-wi--parts
Title: Re: where to buy parts??
Post by: abodyjoe on January 10, 2017, 12:31:32 PM
I bought an awning from Prosser RV. Very helpful, and shipping costs were fair.

http://www.prosserrv.com/rvs-trailers-motorhomes-dealership-parts-department-sturtevant-racine-kenosha-wi--parts

awesome, thanks i'll look into them.
Title: Re: where to buy parts??
Post by: PastorRandy on January 12, 2017, 10:56:04 AM
We use a 10x20 canopy, purchase for less than $150 through many sources. Drape a section over the top, tie it down to points on lower kitchen side using bungee cords. Adapted the original aluminum poles, cutting a section out (which is the section over the roof). This gives us a large covered outdoor space. We have side-panels that can be attached, also using bungees, for more privacy or rain protection. Canopy and sides get packed inside camper, poles either travel on top of vehicle or camper. When I find pics, i'll share a few if interested.
Title: Re: where to buy parts??
Post by: abodyjoe on January 15, 2017, 03:52:20 AM
We use a 10x20 canopy, purchase for less than $150 through many sources. Drape a section over the top, tie it down to points on lower kitchen side using bungee cords. Adapted the original aluminum poles, cutting a section out (which is the section over the roof). This gives us a large covered outdoor space. We have side-panels that can be attached, also using bungees, for more privacy or rain protection. Canopy and sides get packed inside camper, poles either travel on top of vehicle or camper. When I find pics, i'll share a few if interested.

have any pictures of it all set up?  i'd like to see it
Title: Re: where to buy parts??
Post by: teejmiller on January 23, 2017, 12:35:48 PM
We use a 10x20 canopy, purchase for less than $150 through many sources. Drape a section over the top, tie it down to points on lower kitchen side using bungee cords. Adapted the original aluminum poles, cutting a section out (which is the section over the roof). This gives us a large covered outdoor space. We have side-panels that can be attached, also using bungees, for more privacy or rain protection. Canopy and sides get packed inside camper, poles either travel on top of vehicle or camper. When I find pics, i'll share a few if interested.

When you have a chance, please post pics!! I'd love to steal your idea.
Title: Re: where to buy parts??
Post by: khupp on March 27, 2017, 07:17:16 PM
At one time we did sell directly but because of our dealer agreements we can no longer do so.
Most parts used in the construction of our units are not proprietary and can be purchased either from the manufacturer or possibly on-line. (amazon and such).  Sometimes you can just google the manufacturers PN.
Other items such as tents and such must be purchased from a dealer.  If you do not have a local dealer you can have them direct shipped to you.

This is really disappointing. We purchased an '09 10.0 a couple years ago. Before we bought it, I called Livin Lite to see what a new tent would cost, anticipating needing a new tent in a year or two. Now we do need it and according to the dealer I spoke to today it will cost me about 3x what I was previously quoted. Hopefully you guys will start selling your parts directly someday.


Title: Re: where to buy parts??
Post by: abodyjoe on March 29, 2017, 11:27:42 AM
At one time we did sell directly but because of our dealer agreements we can no longer do so.
Most parts used in the construction of our units are not proprietary and can be purchased either from the manufacturer or possibly on-line. (amazon and such).  Sometimes you can just google the manufacturers PN.
Other items such as tents and such must be purchased from a dealer.  If you do not have a local dealer you can have them direct shipped to you.

This is really disappointing. We purchased an '09 10.0 a couple years ago. Before we bought it, I called Livin Lite to see what a new tent would cost, anticipating needing a new tent in a year or two. Now we do need it and according to the dealer I spoke to today it will cost me about 3x what I was previously quoted. Hopefully you guys will start selling your parts directly someday.

being so old you may be able to deal with top stitch directly(they are making the new tents)..  your older tent uses ideal zippers and the new ones use Ykk zippers...  there may also be other differences.   so if you order fromt he dealer they may not order the proper thing..
Title: Re: where to buy parts??
Post by: djmiller on March 31, 2017, 08:33:31 AM
You can purchase tents and awnings directly from Top-Stitch. Just let them know the year and manufacturer of your tent either Top Stitch or Veada.
Title: Re: where to buy parts??
Post by: abodyjoe on April 05, 2017, 09:26:04 PM
You can purchase tents and awnings directly from Top-Stitch. Just let them know the year and manufacturer of your tent either Top Stitch or Veada.

candie there told me to get in touch with you..
Title: Re: where to buy parts??
Post by: djmiller on April 06, 2017, 07:15:54 AM
She may have told you that if you have an older QuickSilver.  The older Quicksilver's had the door closer to the front (21 1/4") rather than the current (24 1/4").  She probably thought we may have one in stock and her lead time to manufacture one may be rather long.  At one time Livin' Lite sold factory direct parts but because of dealer agreements we can no longer do sot. Let me know what the dimension is from the front of your camper to the right side of the top of your door along with the model number and I will give you the part number you need to order if you would like to order through a dealer.  Otherwise you may want to give Candie a call oeder through top stitch as if it is and older model their will be a longer delivery time either way.

Best Regards,
-Dan
Title: Re: where to buy parts??
Post by: khupp on April 06, 2017, 07:40:04 PM
Candie at Top Stitch took care of me. Because of the age, she had to get the right plans and it took a couple extra days. We are really excited. Since the rest of the camper is well taken care of it will be like new. Thanks for the help Dan!!!
Title: Re: where to buy parts??
Post by: djmiller on April 07, 2017, 07:21:01 AM
Your Welcome.  Tent is about the only thing to wear out!
Title: Re: where to buy parts??
Post by: nbwash50 on April 07, 2017, 07:32:46 PM
Does anyone have the actual contact info for Top-stitch  or veada. I have been looking with google and not find any tent makes with these name.  I bought  a used 2011 8.1 and would like to get an awning, possibly a new tent  because of mold on the inside and a new cover for the closed up trailer.  The dealer in my area is unresponsive and difficult to reach
Title: Re: where to buy parts??
Post by: djmiller on April 10, 2017, 07:42:44 AM
Top Stitch
921 Summa Dr.
Elkhart, Indiana 46516
574-293-6633
Candy Bartley

Tents and Awning only
Title: Re: where to buy parts??
Post by: abodyjoe on April 11, 2017, 03:33:06 PM
She may have told you that if you have an older QuickSilver.  The older Quicksilver's had the door closer to the front (21 1/4") rather than the current (24 1/4").  She probably thought we may have one in stock and her lead time to manufacture one may be rather long.  At one time Livin' Lite sold factory direct parts but because of dealer agreements we can no longer do sot. Let me know what the dimension is from the front of your camper to the right side of the top of your door along with the model number and I will give you the part number you need to order if you would like to order through a dealer.  Otherwise you may want to give Candie a call oeder through top stitch as if it is and older model their will be a longer delivery time either way.

Best Regards,
-Dan

i have a 2011 quicksilver 8.1

is there where you want me to measure it?

(http://i70.photobucket.com/albums/i109/abodyjoe/AB0DC5AD-963C-4CAB-B44F-F22C7DA73926.jpg)

(http://i70.photobucket.com/albums/i109/abodyjoe/8CC2814F-C067-4A01-9784-2AF262F9E78F.jpg)
Title: Re: where to buy parts??
Post by: djmiller on April 12, 2017, 03:25:34 PM
Actually on top of the wall.  But your will find that your is 21.75 maybe 22" with the trim.  The reason we moved the door back was to get a bigger AC in it.
Title: Re: where to buy parts??
Post by: abodyjoe on April 12, 2017, 08:31:31 PM
ok so mine is the older style..    what do i ask candie for part wise?

  thanks for all the help
Title: Re: where to buy parts??
Post by: djmiller on April 17, 2017, 08:53:44 AM
Just let he know you have the old style tent.  You can send her the images if you like.

Title: Re: where to buy parts??
Post by: abodyjoe on April 17, 2017, 03:56:29 PM
awesome..  thanks for the info..
Title: Re: where to buy parts??
Post by: vanceduke on April 18, 2017, 04:01:10 PM
I'm looking for a new snap cover for my 14XLP. Does anyone know where I can purchase one?
Title: Re: where to buy parts??
Post by: abodyjoe on April 26, 2017, 07:35:25 AM
so i got this email from candie yesterday..   


Quote
Good Morning
 
I just want to make you aware that we now have a website that contains a contact us page for any parts, repair or service inquires that you may have.  Please feel free to share.  http://www.topstitch-inc.com
 
Thank you!
Candie Bartley
Sales/Warranty/Parts & Service
Top Stitch
office 574-293-6633
cell 574-596-2705
 
Title: Re: where to buy parts??
Post by: brynnangela on May 05, 2017, 05:03:26 PM
At one time we did sell directly but because of our dealer agreements we can no longer do so.
Most parts used in the construction of our units are not proprietary and can be purchased either from the manufacturer or possibly on-line. (amazon and such).  Sometimes you can just google the manufacturers PN.
Other items such as tents and such must be purchased from a dealer.  If you do not have a local dealer you can have them direct shipped to you.

Hi - I'm in the process of purchasing the Ford TH 26FBD. I told the dealer i wanted to purchase the opposing sofas for the happijac and they were to get me pricing. I did contact Livin Lite directly and Amy at Livin Lite told me they were available to purchase from a dealer. The dealer told me the Ford tan leather sofas are not available but they could get alternate sofas from another vendor (the dealer I am purchasing the unit from is no longer going to carry Livin Lite so I don't know if maybe they can't get their products now?). Anyhow I want these sofas and there is no dealer within several hundred miles (zip code 56007). I'm super frustrated... WHY is this so hard? Above you said if you don't have a local dealer you can have them direct shipped - how can i make that happen?
Title: Re: where to buy parts??
Post by: djmiller on May 08, 2017, 08:44:55 AM
The material used for the Tan Ford sofas is no longer available.  The sofas are.... but not in that color and material.
They can be ordered through any Livin'Lite dealer and be shipped to you.  The order however needs to be placed through a dealer.

Regards,

-Dan
Title: Re: where to buy parts??
Post by: Pigpen4x4 on June 06, 2017, 10:14:52 PM
Candie at Top Stitch took care of me. Because of the age, she had to get the right plans and it took a couple extra days. We are really excited. Since the rest of the camper is well taken care of it will be like new. Thanks for the help Dan!!!
So, I'm sure I'm not the only one wondering
what did it cost for the new tent?

Christopher
PP4x4
Title: Re: where to buy parts??
Post by: whitecastleman on June 07, 2017, 09:12:09 AM
My first camper was a LL 6.0 purchased from Prosser RV in Wisconsin.

Twice I contacted the LL factory in Indiana concerning parts- the first time I was extremely pleased with the "going above and beyond" service that I received.  I had broken one of the tail light covers and called to inquire about how to get a replacement.  I called LL and spoke with someone in their parts department and I was sent out TWO covers for no charge.  Wow!  I don't remember the man's name, but he welcomed me as a new LL owner and was very helpful.

The second time, I wanted to buy an awning for my 6.0.  I called LL and was told one would be shipped.  I waited a couple of weeks and then called to follow up and was told that the order had been shipped.   Waited again and called to follow up and was told that they were out of stock and the order had not been shipped.  The same guy told me that they were out of stock after telling me earlier that the order had been shipped.  Called again and was given the run around and finally told them to cancel the order since I was tired of being lied to.  I spoke with someone back at Prosser RV and they came through for me and I soon had my awning. 

I'm assuming that this was about the time that LL was in the midst of corporate transitions, but frankly, you should never tell a customer one thing and then tell him another- it spoke poorly of him as a man and reflected poorly on the company.

After I moved to TN I ended up selling my 6.0 (for slightly more than what I paid for it) and bought my current 8.0 from a guy off Craigslist.  He had purchased the 8.0 from ....... Prosser RV in WI- a small world!

I've been following the LL transitions and I'm cautiously optimistic that LL is actually trying to improve their service to their loyal customers.
Title: Re: where to buy parts??
Post by: jeepnut11 on June 11, 2017, 04:17:38 PM
My first camper was a LL 6.0 purchased from Prosser RV in Wisconsin.

Twice I contacted the LL factory in Indiana concerning parts- the first time I was extremely pleased with the "going above and beyond" service that I received.  I had broken one of the tail light covers and called to inquire about how to get a replacement.  I called LL and spoke with someone in their parts department and I was sent out TWO covers for no charge.  Wow!  I don't remember the man's name, but he welcomed me as a new LL owner and was very helpful.

The second time, I wanted to buy an awning for my 6.0.  I called LL and was told one would be shipped.  I waited a couple of weeks and then called to follow up and was told that the order had been shipped.   Waited again and called to follow up and was told that they were out of stock and the order had not been shipped.  The same guy told me that they were out of stock after telling me earlier that the order had been shipped.  Called again and was given the run around and finally told them to cancel the order since I was tired of being lied to.  I spoke with someone back at Prosser RV and they came through for me and I soon had my awning. 

I'm assuming that this was about the time that LL was in the midst of corporate transitions, but frankly, you should never tell a customer one thing and then tell him another- it spoke poorly of him as a man and reflected poorly on the company.

After I moved to TN I ended up selling my 6.0 (for slightly more than what I paid for it) and bought my current 8.0 from a guy off Craigslist.  He had purchased the 8.0 from ....... Prosser RV in WI- a small world!

I've been following the LL transitions and I'm cautiously optimistic that LL is actually trying to improve their service to their loyal customers.

whitecastleman: Could you share how much you paid for your awning at Prosser RV?
Title: Re: where to buy parts??
Post by: whitecastleman on June 12, 2017, 09:52:44 AM
It's listed as $181 on their website but after I described my bad experience trying to get the awning through the dealer, and because I was a former customer, he sold it to me for a much lower price.

Title: Re: where to buy parts??
Post by: raq on August 09, 2017, 10:30:55 AM
FYI - I found out from someone that Top Stitch in Elkhart, IN actually makes the awnings. I contacted them about purchasing an awning for my 6.0 and got a cost of around $75-80 (that includes shipping). I have still not decided if I am going with the awning or just getting a pop up canopy to use instead, but this price seemed very reasonable so thought I'd share:)