Livin' Lite Forum

CampLite => CampLite Travel Trailers => Topic started by: Capt J-rod on August 04, 2017, 09:03:24 PM

Title: Window Help?
Post by: Capt J-rod on August 04, 2017, 09:03:24 PM
Hi guys this is my first post to the forum. I just pulled the camper out today and my kitchen window is cracked up by the hinge. Apparently dometic windows are Seitz windows? I need to replace the glass/acrylic. The trailer is a 2015, but I don't see any info in the literature for the windows. I was pretty surprised to see this issue as these windows are very highly rated. Luckily it was the smallest window on the trailer, had it been the one in the slide I would have been very ill. Is this common for these to crack? The trailer is inside stored unless it is out on the road. I use Plexus acrylic polish to clean them. We use it on airplane windshields all the time and it is designed for acrylic and polycarbonate. I guess Monday will be the judgement day. Have a great weekend to all.
Title: Re: Window Help?
Post by: Capt J-rod on August 07, 2017, 04:38:58 PM
I have an update on my window. Camp lite is no longer using our European Dometic tip out windows. Parts are proving to be very difficult. I have the Dometic parts breakdown and parts number list. I called a dealer, then living lite, then dometic (twice) and after a 45 minute conversation I finally got the numbers. I was unable to buy the window direct, so now I had to get a local dometic dealer involved. He is less than excited about the process and I am waiting for him to reach dometic with the part number to get a quote to order the replacement. Short story long.... Be very careful with your windows and take great care to make sure the wind doesn't catch them. The actuators do not stop the wind from grabbing them and swinging them wide open.

Duncan Glass is now the USA importer for Seitz windows. Once this connection was made it was smooth sailing. Dometic sold their line to Duncan. Living Lite customer service was awesome and Taylor is a parts ninja. I'll attach the link to the new supplier. These little plastic cookie sheet windows are VERY expensive. I cracked the smallest one above the sink... $250 for the part to repair it. Hopefully I can save someone a lot of headaches. Also make sure to write down or take a picture for your records of the AGM number in the corner of your windows. This is the only hope you have for replacing them. They are metric and measured by millimeters not inches. I hope to get the new one in two weeks and I will give the final update. Dan Miller was also awesome with the support on this one.

http://www.duncansys.com
Title: Re: Window Help?
Post by: tbwrench on August 09, 2017, 12:24:10 PM
Thank you for the information. I hope I never need to use it! :) .
Title: Re: Window Help?
Post by: djsamuel on August 09, 2017, 05:21:28 PM
Thank you!  I made sure to store this.  So far, no issues with the windows on my 2013 21BHS.
Title: Re: Window Help?
Post by: Capt J-rod on August 09, 2017, 05:59:57 PM
Well as for the next chapter, camp lite stepped up to the plate and made it happen on this one. If you ever need customer support, ask for Taylor... She is top notch. they went way above and beyond. Dan Miller was also very helpful. It was a great feeling to realize the commitment these guys have to their product. Parts are definitely available through Duncan if you ever find yourself with a window issue.
Title: Re: Window Help?
Post by: djsamuel on August 10, 2017, 08:29:46 AM
Well as for the next chapter, camp lite stepped up to the plate and made it happen on this one. If you ever need customer support, ask for Taylor... She is top notch. they went way above and beyond. Dan Miller was also very helpful. It was a great feeling to realize the commitment these guys have to their product. Parts are definitely available through Duncan if you ever find yourself with a window issue.

This is great to hear.  Thanks for letting us know.
Title: Re: Window Help?
Post by: rab0325 on August 10, 2017, 05:50:04 PM
Thank you for the information. I hope I never need to use it! :) .

Thank you for the link to Duncan. We're on this same quest/same window. I've talked to all the same people at this point and hope to have a solution soon. Now to find the cylinders and day/night shades.
Title: Re: Window Help?
Post by: RHS68003 on August 14, 2017, 06:53:12 AM
Anyone have any information on where I can get a replacement day/night shade for the sink window?  Have a 2013 16ft Camplite trailer.  Are these shades repairable if the unit is unscrewed from the wall?  My shade was cut on the rail and now straddles it.  Thanks
Title: Re: Window Help?
Post by: djmiller on August 14, 2017, 09:34:09 AM
The windows were distributed through Dometic https://www.dometic.com/en-us/us/products/climate/windows-and-doors/windows
We no longer utilize these windows.  The Dometic PN for the shade should be DOM13022204.

-Dan
Title: Re: Window Help?
Post by: RHS68003 on August 14, 2017, 05:46:47 PM
Thanks Dan- your post was helpful. 
Title: Re: Window Help?
Post by: JazzyPigsGA on August 14, 2017, 07:59:47 PM
Thanks Dan, when did you stop using. They look like what we have on our 2018. We are seeing a stress fracture starting where the guide attaches and will need the remedy while under warranty.
Title: Re: Window Help?
Post by: djmiller on August 15, 2017, 09:54:52 AM
Stopped using them with the 2018 model year.  There may have been a few very early 2018's that may have had the original Dometic windows.

Dometic was the distributor of these windows and they were manufactured in Europe.  The way I understand it Dometic was having problems getting them from the manufacturer.  They had however been well received over the years.  The new windows look very similar but are a darker tint. Most everything else has been improved from the integrated window shade, the mechanism that holds the widow open, to the latches. The old windows used a detent cylinder system to hold the windows open that was very prone to failure. The latches were also not adjustable

The new windows solves these problems. (see attached image)
Title: Re: Window Help?
Post by: djsamuel on August 15, 2017, 10:24:11 AM
Dan,

Are these new windows available as replacements for those of us with the Dometic windows?  I'm having no issues at all, but looking to see what I can use as replacements if necessary.  I see Duncan now handles the original windows, but looking to see if there are alternatives.

Thanks,

Doug
Title: Re: Window Help?
Post by: DavidM on August 15, 2017, 10:48:30 AM
Are the new windows double pane plastic like the old Dometic/Seitz windows?

I agree that the latches and support rods were a PITA on the old windows, so it sounds like an improvement.

David
Title: Re: Window Help?
Post by: djmiller on August 15, 2017, 11:03:30 AM
Doug,

Currently they are still available.  But they are imported however we have had delays in the past getting them here.
The new windows are Thermo or Dual Pane  constructed just like the original Dometic.
The size has changed on a few of the windows so some may not be able to be directly replaced.
Title: Re: Window Help?
Post by: djsamuel on August 15, 2017, 12:52:29 PM
Doug,

Currently they are still available.  But they are imported however we have had delays in the past getting them here.
The new windows are Thermo or Dual Pane  constructed just like the original Dometic.
The size has changed on a few of the windows so some may not be able to be directly replaced.

Thanks Dan.  Is there a link to a catalog of these new windows?  I'd like to take a look and see where I stand.

Thanks,

Doug
Title: Re: Window Help?
Post by: djmiller on August 15, 2017, 01:15:29 PM
Not that I know of Doug. At least I have never seen one.
Title: Re: Window Help?
Post by: djsamuel on August 15, 2017, 02:05:38 PM
Would you be able to provide the manufacturer?  If not, understand.

Is it by any chance Polyplastic from the Netherlands? 

http://polyplastic.nl/solutions (http://polyplastic.nl/solutions)

Thanks.
Title: Re: Window Help?
Post by: djmiller on August 15, 2017, 02:50:14 PM
I would if I knew??
Sure looks like them though!
Title: Re: Window Help?
Post by: djsamuel on August 15, 2017, 03:39:50 PM
Apparently, the Polyplastic windows are also used on the T@b campers.
Title: Re: Window Help?
Post by: DocktorJJ on August 15, 2017, 04:21:20 PM
DAN MILLER:

I have NO issues with my windows. I too would like you to keep us informed should I need a window in the future.  Can you list the sizes for my 2016 mfg date licensed as a 2017 model 21RBS unit?  I know the kitchen is 300x 500mm what are the 2 bed and 1 couch window?  Bed windows seem identical.

Thank you.  Seems Livin Lite is listening.
Title: Re: Window Help?
Post by: Capt J-rod on August 17, 2017, 08:06:26 PM
There is an AGM # in the corner of the window on a sticker... The window has AGM???0500x0300... that is the kitchen # indicating 500x300. The other numbers on the windows will designate their size.
Title: Re: Window Help?
Post by: djmiller on August 18, 2017, 08:59:37 AM
Attached is a matrix of the Dometic windows used in the Camplite Travel Trailer line.
It contains our PN as well as Dometic's PN.  We are not set-up to sell retail and no longer stock these windows.
However the windows are still available through Dometic and can be ordered through any Livinlite dealer.
The size you see in the descriptions is the size in inches, which is the opening size not the window size.
When you see something on the window or description elsewhere, that for instance says 300x500, it is referring to the size in MM.

The attached information is provided "as is" without warranty of any kind either expressed or implied.
Any person(s) or organization(s) making use of or relying upon this data, is responsible for confirming its accuracy and completeness.

-Dan


 
Title: Re: Window Help?
Post by: Paul on August 18, 2017, 09:51:45 AM
Hi Dan do you have a picture of the new windows used in 2018? I just ordered a 2018 21 BHS and curious to see one
Title: Re: Window Help?
Post by: djmiller on August 18, 2017, 10:14:42 AM
Look previously in this thread.  You will see one.
Title: Re: Window Help?
Post by: Paul on August 18, 2017, 11:29:04 AM
Stopped using them with the 2018 model year.  There may have been a few very early 2018's that may have had the original Dometic windows.

Dometic was the distributor of these windows and they were manufactured in Europe.  The way I understand it Dometic was having problems getting them from the manufacturer.  They had however been well received over the years.  The new windows look very similar but are a darker tint. Most everything else has been improved from the integrated window shade, the mechanism that holds the widow open, to the latches. The old windows used a detent cylinder system to hold the windows open that was very prone to failure. The latches were also not adjustable

The new windows solves these problems. (see attached image)

That looks really nice!
Title: Re: Window Help?
Post by: Capt J-rod on August 18, 2017, 04:44:35 PM
Looks like a great upgrade Dan... Nice to see you guys keeping the high end components in the line.
Title: Re: Window Help?
Post by: DocktorJJ on August 21, 2017, 11:11:35 AM
Thank you! Dan for posting the chat for us with older units.
Title: Re: Window Help?
Post by: dlbcamp on September 04, 2017, 10:16:03 PM
I have a 2016 Camplite 16TBS.  I opened the window over my kitchen sink today and it popped off to the ground and cracked. Somehow the cylinder failed. 

It appears from other posts that the cylinders have known issues. I will check the Duncan website -thanks for sharing. I assume no warranty coverage exists for this? I am the second owner. First owner bought it in April 2015.

Also the bathroom door lock (one of the two) seized up so I am disassembling the door to remove the mechanism.  Assume a locksmith will fix this.

Darren
Title: Re: Window Help?
Post by: djmiller on September 05, 2017, 10:20:21 AM
The warranty to the first owner that would have covered that expired over a year ago.
That is the normal window that happens to but it is normally because someone forgot to close it before travel. They are attached on a hinge and the the wind blows them right off the hinge.
Title: Re: Window Help?
Post by: NWBearcat on September 12, 2017, 10:36:05 PM
found my missing window at American RV in Tigard, Oregon. Jeff had it to me in two weeks!
Title: Re: Window Help?
Post by: CFlott on October 14, 2017, 10:59:54 AM
Some of the cylinders that hold the window open on our new to us 2015 28BHS are broken. Can those be replaced independently from the window? If so, how would we order them? I donít see a parts page on the Dometic website. Thanks!
Title: Re: Window Help?
Post by: Swilky on October 16, 2017, 08:26:50 AM
Windows struts are called Click Clack stays.

P/N is BG1969-???.
EX.  BG1969-350 is for a 500x300 window
last 3 of P/N is based on the window size.
Window size is printed on the window corner.

500x300=-350
500x520=-590
700x400=-450
700x520=-590
900x300=-350
900x450=-500
900x520=-590
1300x520=-590

Got mine from Atwood Products
201 E Simonton Ave
Elkhart, IN 46514
Title: Re: Window Help?
Post by: jim on February 17, 2018, 01:18:47 PM
I forgot to latch the kitchen window in our 2016 16TBS. Triple A RV in Medford,OR was able to order a replacement window for $180 + $150 shipping to them, plus an as yet unknown shipping cost to send it to me. A VERY expensive lesson!
April 6, 2018  We have STILL not received the replacement window. Triple A RV has tried repeatedly to contact Livin Lite to check on why they are not shipping the window and can't get an answer. Since we have already paid for the window and shipping, we are stuck with this sorry situation.
Title: Re: Window Help?
Post by: Gilk51 on December 11, 2018, 03:30:01 PM
Adding to this thread since it contains important information.

It looks like we are victims of a common dilemma. My son took off with the trailer and the kitchen window was not latched & it was gone when he reached his destination.

Our unit is a 2014 16DBS and it appears that the window is a 500x300. Only the hinge is left.

Would I be able to replace the window with the newer model that is in current use?
Whether we order the new or old version, will it come with all the hardware (struts and stuff) that will be needed?

Thanks.
.......Chuck
Arlington, Texas
Title: Re: Window Help?
Post by: nhlakes on December 13, 2018, 06:53:35 AM
Unless it is a warranty item, for windows, you may consider these folks who make windows similar to those found in our LL's.

https://www.ternoverland.com/arctic-tern-window
Title: Re: Window Help?
Post by: DavidM on December 13, 2018, 08:45:54 AM
Their website says that these windows are European made. I will bet they are exactly the same as the LL OEM Dometic Seitz windows and are made by the same manufacturer.

David
Title: Re: Window Help?
Post by: nhlakes on December 13, 2018, 11:47:55 AM
Their website says that these windows are European made. I will bet they are exactly the same as the LL OEM Dometic Seitz windows and are made by the same manufacturer.

David

Somewhere in the thread below the folks from Arctic Tern discuss the differences.  Haven't seen one in person, but from the pics, they look pretty much the same.

https://expeditionportal.com/forum/threads/u-s-alternative-to-seitz-top-hinged-windows.140945/
Title: Re: Window Help?
Post by: bkhilbo on November 23, 2020, 02:37:47 PM
Ran across this post about the new windows for 2018 toy hauler 8.5 x 31fb. I was wondering who we can order the newer style windows from?
Thanks
Bryan Hilbert